Jo Malone Reviews

Jo Malone London's product prices vary widely to cater to different preferences and budgets. For instance, colognes may range from $24.00 to $165.00, depending on the size and fragrance. The brand also offers limited edition scents and travel collections priced around $90.00. Body care products like body crème can be found between $40.00 to $95.00, while home fragrances such as scented candles and diffusers are available from $38.00 to $540.00. Additionally, customers can find gift sets and special collections, which can be a cost-effective way to purchase multiple items. Jo Malone also provides a Cologne Discovery Collection, allowing customers to try trial-sized scents and redeem the cost on their next purchase of any 100ml cologne.

Jo Malone London is celebrated for its bestselling fragrances and home scents. Among the favorites are the Wood Sage & Sea Salt Cologne and the Lime Basil & Mandarin Diffuser, both renowned for their distinctive aromas. The brand also offers a Cologne Discovery Collection, which allows customers to explore a variety of scents. For those seeking to create a soothing atmosphere, the English Pear & Freesia and Peony & Blush Suede diffusers are popular choices. In addition to fragrances, Jo Malone London provides a range of body care products, including the Wood Sage & Sea Salt Body & Hand Wash and the English Pear & Freesia Body Crème. Services such as complimentary gift wrapping, same-day delivery, and in-store pickup are highly appreciated by customers, enhancing the luxury shopping experience.

Jo Malone London offers Installments by Afterpay as a payment method, allowing customers to make purchases and pay for them in four equal payments made every two weeks without any interest. This service is available for customers with a US billing address and a US mobile phone number. At checkout, customers can select Installments by Afterpay, and first-time customers will need to register and provide payment details, while returning customers simply log in to make their purchase. This method ensures a quick and easy checkout process, with no extra fees when payments are made on time.

Jo Malone London's return policy allows customers to return products purchased from Jomalone.com in new or gently used condition within 60 days from the date of purchase. Products must be returned with any free promotional items received. Engraved items and items marked as final sale or not-returnable are not eligible for exchange or return. Shipping and delivery fees are not refundable. The refund will be issued to the original form of payment, and if the payment was split, it will be applied to the card first and any balance to a Jo Malone eGift Card. Returns are processed within 3 business days of receipt at the warehouse. For in-store returns, customers need to provide their email address or shipping confirmation email as proof of purchase. Jo Malone London's shipping policy states that they only deliver online orders to US addresses. For time-sensitive requests like order cancellations or address changes, customers can contact the customer service team..

Jo Malone's orders may be processed within the same day and shipped within 2-6 business days.

Jo Malone's shipping fee is either free or $25.00 depending on the chosen shipping method.

Yes, products purchased from Jo Malone can be returned within 60 days from the date of purchase in new or gently used condition, but they will be inspected upon return. Additionally, returns of items that qualified for a free promotional item(s) must be returned with the free promotional item(s).

You can send your complaint via email to Jo Malone at JoMaloneOnlineService@jomalone.com.

Samples are offered to customers when placing an order and not on request through Jo Malone's Customer Services teams. However, customers will receive a complimentary Fragrance Combining consultation and their specialist team will help select a fragrance.